Shipping & Delivery
What do i do if something is missing or damaged from my parcel?
If you experience any delivery problems with your order, please contact us asap through our contact form.
How can i track the delivery of my order?
If you experience any delivery problems with your order, please contact us asap through our contact form.
What are the delivery costs?
Delivery costs are calculated manually according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs once we have received your order.
What are the delivery times?
Depending on your country and ordered items your order should arrive 3 to 5 business days after dispatch.
How are my parcels packed?
All our parcels are packed with special care. We use sustainable packaging methods from renewable resources to create little waste. Our filling material is 100% natural and recyclable, made from vegetable starch, which offers the best protection for your products. The fiber pallets are pressed from waste wood. The green stretch and bubble wrap we use are 80% recyclable.
Although our most fragile objects, such as terracotta and mirrors, are packed with special care, it might occur that during transport some of the goods are damaged. In case you receive any damaged items we ask you to contact us asap in order to guarantee a money refund or replacement.
How long does it take for my order to be dispatched?
In theory, any order placed before 11 AM is processed the very same day. Nevertheless the preparation and processing time of an order may take longer according to articles, and require between 1 and 2 working days. As soon as your order is ready to be dispatched, you will receive an email of confirmation, from that moment, you can take into account the times given by the transporters.
